Yes — at Gemrare Luxury Studio, authenticity is non-negotiable. Every piece is backed by our Lifetime Authenticity Guarantee, reflecting over a decade of expertise and a flawless verification record. We offer full peace of mind — or your money back.

Each purchase includes a detailed invoice outlining product specifications and serial numbers, along with our lifetime authenticity guarantee. This documentation provides more robust assurance than many third-party certificates. That said, we’re happy to accommodate external authentication at your request and expense.

Certainly. We invite you to visit our store in Richmond, British Columbia. See, feel, and experience the craftsmanship firsthand.

We offer a full suite of secure payment options:

All major credit cards, Visa, Mastercard, American Express UnionPay, Debit, e-Transfer, Wire Transfer, WeChat Pay, Alipay, and Cash

Many of our selections are store-fresh or in impeccable pre-owned condition. Every listing includes crisp imagery and a comprehensive condition report to ensure full transparency.

Yes. Most of the Items include their full original presentation — box, dust bag, ribbon, and more. For other pieces, all included accessories are clearly specified on the product page.

We offer access to brand-specific tools such as the Hermès Date Stamp Guide to help identify production years with precision.

We do not offer installment plans; however, you may reserve an item with a 20% deposit and settle the balance within 7 calendar days via our secure hold service.

All deposits and store credits are non-refundable. Store credits never expire and can be applied to any future purchase.

Yes — provided all payment methods are under the same cardholder name. Kindly inform us in advance so we can facilitate the arrangement.

Yes. All purchases are accompanied by a detailed invoice outlining product, payment, and our authenticity assurance — your official proof of ownership.

Yes. We welcome direct buyouts, consignments, and trade-ins. While we specialize in Hermès, we also accept select pieces from top luxury maisons.

For transactions up to $20,000 CAD, we offer e-Transfer. For higher amounts, we issue cheques or wire transfers (a $10 CAD fee applies for wire payouts).

Our pricing is determined by dedicated experts based on real-time market demand, not retail price or seasonal trends. We evaluate each piece based on brand, year, style, color, leather, size, condition, and completeness of packaging.

• Buyout: Receive immediate payment after authentication.
• Consignment: We list and market your item globally. You’re paid once it sells — often yielding a higher return.
  

Use our Online Quote Form or stop by for an in-person valuation at our location.

No. Your payout is exactly as stated in your signed agreement. We cover all associated costs — including listing, storage, insurance, and professional authentication.

Once the 60-day consignment period ends, you may reclaim your item, request a valuation refresh, or consider a direct buyout.

You may drop it off in-store or ship it to us. We’ll walk you through the process for either method.

The seller is responsible for shipping and insurance. We advise using a trackable, signature-required service. The item remains your responsibility until confirmed received by us.

Yes. We ship globally via trusted carriers like UPS and DHL, FEDEX.

• Within Canada: $100 CAD
• To the USA: $150 CAD
• International: $200 CAD
  
  All rates are flat and non-refundable. Duties and taxes not included.
  

• Canada: 2–3 business days
• USA: 3–5 business days
• International: 3–7 business days
  
  You’ll receive tracking details once your item ships.

Insurance is optional and must be requested before shipping. We’ll calculate the insurance premium based on the item’s full value.

Yes — all orders require a direct signature upon delivery to ensure secure receipt.

Yes. You may schedule an in-store pickup at our Richmond store.

Customs clearance times vary and are beyond our control. Use your tracking number to liaise with your local customs office directly.

You are responsible for all return shipping costs and any fees incurred. Original shipping charges are not refundable.

Inspect your item upon delivery. Contact us within 24 hours if there are any concerns. While we are not liable for courier issues, we will assist you in resolving the situation.

Yes. Canadian orders are subject to applicable federal and provincial sales taxes, calculated at checkout based on shipping address.

Yes. All sales, including second-hand luxury goods, are taxed according to Canadian law.

No. Orders shipped outside Canada are exempt from Canadian taxes, though your local customs office may apply import duties and VAT.

Unfortunately, Canada does not offer tax refunds for retail purchases made by international visitors.

Yes. We offer expert in-store authentication for Hermès pieces:

• $79 CAD for standard items
• $119 CAD for items valued over $55,000

Our process includes in-house inspection, and third-party verification. Certificates are emailed same-day.

Yes. If you're looking for something specific, we can source it globally. A 20% deposit secures the item, and the remaining balance is due on arrival. Please note: all sourcing deposits are final and non-refundable.

Due to the bespoke nature of our offerings, all sales and deposits are final. We provide in-depth product images and condition reports so you can shop with absolute confidence.

We’re at your service.

• Phone: +1 (672) 558-7988
• Email: info@gemrarelux.com
• Location: 6386 Number 3 Rd unit 115, Richmond, BC V6Y 2B3
• Hours: Open daily, 12PM – 7 PM
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